Table of Content
Thank you for shopping at IKEA and choosing our Doorstep delivery service. Doorstep delivery means that the delivery service provider will deliver your product outside the front door of your house or building. By selecting the Doorstep delivery service, you hereby agree to be bound by these terms and conditions as stated herein. To ensure that your delivery is successful, first confirm your delivery order and contact information and then please read the following.
Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. Please note at delivery if there are any visible packaging defects, damaged items, or missing merchandise. We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the shopping experience of IKEA consumers. If the requirements mentioned above are not met and a new delivery appointment needs to be scheduled, a second delivery charge will apply.
In-store and online ordering terms and conditions
Automated answering services or customer support representatives will answer your phone call. Alternatively, you may talk to them about the problem and say that you’d like to cancel your purchase. You will receive an estimated delivery date in your shopping cart prior to check-out. Please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date.
Returns are not accepted at IKEA Planning Studios or Local Pickup Points. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn. Orders may be cancelled prior to shipment by following the link here. If an order is cancelled after it has been shipped, IKEA will refund the amount of the product but will not refund the shipping fees.
Products
However, due to the product not being in its original packaging, IKEA cannot guarantee that no further damage will occur. 4.You will be invited to complete a customer satisfaction survey to contribute to the continuous improvement of the service offered. Keep an eye on this blog for step-by-step instructions. A subreddit dedicated to the Swedish furniture store started by Ingvar Kamprad in a small town called Älmhult that now spans the globe. IKEA Swedish Food Market Delivery Service 1.
You can also expect delivery the next day if you live in the same district as an IKEA sales center. To ensure that the package is picked up at the doorstep, IKEA makes the possibility of tracking shipments available to its customers. To use Click & Collect , add products to your shopping list, chose Collect at Store, and select your nearest IKEA store. At checkout you will be provided with a date and time when your product will be available and the operating hours of the store where you will pick up your item.
Click & Collect / Product Pick-up at an IKEA Store:
For addresses outside the prescribed scope, a maximum of HKD$300 / MOP$300 surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider. Express Delivery Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HKD$300 surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider. IKEA orders can be canceled up to two days prior to the expected delivery date. If you contact the IKEA customer service department before this date, you can cancel your order. If you contact them the day before your purchase is scheduled to be delivered, you are unlikely to be able to cancel your IKEA order.
Please bring a valid government-issued photo ID and your proof of purchase. As soon as we have delivered your order to a locker, a text message, with a pick-up code, will automatically be sent to the mobile number you specified when ordering. 3.Items may have to be disassembled by the customer before shipping.
You must first pay for the product at the cash register, then go to the Home Delivery desk with the receipt and agree on the delivery details with an IKEA employee. Although no one is happy to find out after a few hours after you have ordered the product online that chosen product is out of stock, it has its advantages. It is certainly a much worse situation for customers and for IKEA, going through the order system that must then be canceled. This can be frustrating for the customer and increase the IKEA employees’ workload. The reason for this is the slow synchronization of the IKEA website and its online data.
Canceling an order by yourself can get tricky and frustrating, especially if you don't have the right information or the time to complete the process. Full details of IKEA’s return policy are available here. Refunds will be made in the same form of payment originally used to make the purchase.
You may add an alternate pick-up person at the time of your purchase. For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person identified may collect your order. If this option is available, the closest location to your zip code will populate. You can change your pick-up point by selecting “Change pick-up point” before you confirm your order.
1.Please ensure that you inspect items for damage before the delivery service. Ensure to prepare and protect the product for transport. Continue reading and find out how to buy online from IKEA so that you do not find yourself in a situation where the package is not delivered to you. For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 / MOP$50 per floor, up to 8 floors. Disposal service is not applicable to express delivery service.
Often too much time passes from when the last item in stock is sold to when the next person adds it to the cart. Even the biggest lovers of IKEA furniture resent this company because of this problem. If you need assistance getting your purchases home, we can help arrange a door-to-door delivery service at reasonable rates.
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